Zoon Tep — 1-year Warranty Policy

1-Year Limited Warranty

Last updated: October 11, 2025

Thank you for choosing ZoonTep. We stand behind the quality and performance of our products. This 1‑Year Limited Warranty outlines what’s covered, what’s not, and how to make a warranty claim.

Warranty Coverage

ZoonTep warrants that all devices and electronic products purchased directly from our official website (zoontep.com) or authorized retailers are free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase.

During the warranty period, if a covered defect arises, ZoonTep will, at its discretion:

  • Repair the product using new or refurbished parts, or

  • Replace the product with an equivalent model, or

  • Refund the original purchase price if repair or replacement is not feasible.

What the Warranty Covers

This warranty covers:

  • Internal electronic defects and malfunctions.

  • Manufacturing or assembly defects.

  • Battery or charging issues that are not caused by misuse.

What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by accident, misuse, abuse, neglect, or improper handling.

  • Cosmetic wear (scratches, discoloration, dents) that does not affect functionality.

  • Damage caused by unauthorized modifications or repairs.

  • Normal wear and tear or consumable parts (e.g., cables, attachments, accessories).

  • Products purchased from unauthorized resellers or secondhand marketplaces.

  • Loss or theft.

Note: Opening or tampering with the internal components voids this warranty.

Warranty Claim Process

If you believe your product is defective within the warranty period:

  1. Contact us at zoontep@gmail.com with your order number, product name, and a brief description of the issue.

  2. Include clear photos or videos showing the problem, if applicable.

  3. Our support team will verify eligibility and provide next steps.

  4. If your claim is approved, you may be asked to return the product to our service center for inspection.

Shipping for Warranty Claims

  • ZoonTep covers return shipping costs for approved warranty claims.

  • If the issue is found not to be covered (e.g., user damage), you may be responsible for return shipping and inspection fees.

Replacement Terms

  • Repaired or replacement products are covered under the original warranty for the remainder of the one-year period or 90 days after repair, whichever is longer.

  • Replacement products may be new or refurbished units that are functionally equivalent to the original.

Proof of Purchase

A valid proof of purchase (order confirmation or receipt) is required for all warranty claims. Without proof, ZoonTep may be unable to process your claim.

Warranty Limitations

  • This warranty is non-transferable and applies only to the original purchaser.

  • ZoonTep is not liable for incidental or consequential damages resulting from product use or malfunction.

  • Some regions or countries do not allow certain exclusions or limitations, so these may not apply to you.

Customer Support

If you have any questions or need to start a warranty claim, please contact us:

📧 zoontep@gmail.com

We’re available Monday–Friday, 9:00–5:00 UTC.